🤔 General FAQs

Can I access Deed in other languages?

Yes! You can select the language that you'd like to access the Deed platform in on the bottom left of your homepage. Our available languages are:

• English
• French & Canadian French
• Hindi
• Italian
• Japanese
• German
• Korean
• Mandarin Chinese (Simplified & Traditional)
• Portuguese
• Russian
• Spanish

What is Deed's privacy policy?

Learn more about Deed’s privacy policy on our website.

Tell me about Deed's Slack App.

Support great causes with Deed’s Slack app! Celebrate good deeds, volunteer, and find donation opportunities in one channel.

👉 If you’re an employee excited to give back with Deed’s Slack App, check out your company’s Slack app directory and connect with Deed today!

• Make a bigger impact with recommendations and easy commands 💪 Quickly search for Deed opportunities, sign up to volunteering events, apply to skills-based projects, and find fundraisers to donate to. Receive personalized recommendations for volunteering and giving opportunities in-app.
• Build community, one Slack at a time 🤝 Use Slack to connect with colleagues! Encourage your team’s good deeds with threaded replies and emoji reactions. Want to do good together? Invite friends to join your Deed activity.
• Notifications you actually want 📣 Receive updates to your events and activities, reminders, and updates to your donation or match activity.
• Easy account management ✨ Via the Apps section of your Slack, manage your Deed activity and account. Anyone can use their Deed Slack app to set up preferences without logging in to Deed directly.

How do I use Deed's Slack App?

Your Social Impact Admin must first authenticate the Deed Slack App for use on your company's Slack.

The first time you interact with an opportunity on the Slack App, if you haven't already downloaded the app it will ask you to do so.

To streamline your Slack experience, please:

• Download the Deed App from the Slack App Directory
• If you have a Deed account, your Slack Account will already be connected
  • If you don't have a Deed account, you will be prompted to Sign Up
• After onboarding is complete, you will receive a welcome message with instructions to get started

In your own personal Deed Slack App you can:

• Search for deeds (fundraisers, events, projects)
• Register for events
  • Invite friends to an event
  • Add events to your calendar
• Apply for projects
• Select donate option > you'll be brought to the web platform to complete your donation
• Receive notifications and reminders

In a general Slack channel that integrations the Deed Slack App you can:

• Register for events
  • See when deeds are updated
  • Get updates when colleagues register to an event in the post thread
• Apply for projects
• Select donate option > you'll be brought to the web platform to complete your donation
• See newly posted campaigns and deeds
  • View progress on campaigns and fundraisers
  • View updates when campaigns and deeds are complete: total amount raised, total employees contributed, total amount matched
  • Get updated when colleagues donate to a fundraiser or campaign in the post thread
• React to posts in the channel (i.e. emojis)

The Deed Slack App

I am having a technical issue or have a question about Deed not answered here.

We have live chat support! Send us a message. You can also reach Deed support via email here: support@joindeed.com

If you can’t find the organization you’re looking for, and your company supports this feature, you will find the option to Nominate a Nonprofit on the dropdown menu in the top righthand corner of your Homepage. Make sure that the nonprofit you are nominating for is a registered nonprofit and ensure that it meets the criteria for inclusion.

• Nonprofits within the United States:

Must be recognized by the Internal Revenue Service as tax-exempt, and designated a public charity under Section 501(c)(3) of the Internal Revenue Code for a US organization or as an instrumentality of a federal, state or local government as provided by Section 170(c)(1) of the Code.

☝🏼 Pro tip: if you're searching for a nonprofit in the United States, you can also type in the nonprofit's EIN #.

• Nonprofits outside of the United States:

Deed’s donation partners do due diligence on international organization’s eligibility for donations, ensuring that they meet eligibility criteria and that your donation will be used for charitable purposes.

Nominate a nonprofit here.

Unresponsive nonprofit

Our Nonprofit Success Team works diligently to onboard nonprofits that our Deed users want to support. Their team will call and email the nonprofit for 6 weeks. However, if the nonprofit is unresponsive after 6 weeks, our team will cease outreach.

If you have a personal contact or connection to a nonprofit, please share that information in the nominate a nonprofit form on the Deed platform! This can help expedite the onboarding process immensely.

GlobalGiving

You may see “GlobalGiving” as the reason cited for your nomination being rejected. Deed is not a payment processor, meaning our platform does not disburse your donation to our nonprofit partners. We work with payment processing partners like PayPal and GlobalGiving to process donations. The payment processor that facilitates your donation varies per country. Here is a full list of countries that Deed disburses donations to, and the payment processor we use for nonprofits in that country.

Unlike our partners like PayPal, GlobalGiving is a nonprofit. This means there is a $750 fee associated with onboarding nonprofits through their platform. This helps GlobalGiving cover the bandwidth needed to onboard a nonprofit, as well as allows for GG to prioritize Deed requests above their standard queue.

Given the fee to onboard nonprofits, Deed can work with your company to onboard nonprofits in GlobalGiving countries upon special request from your company. Ideally if a nonprofit is responsive to onboarding, turnaround is 2 weeks.